Shipping & Returns

Shipping

The product will be sent to the address indicated when the order is placed, make sure you entered your address correctly and that it is complete! Addresses with missing door / floor number or incorrect postal code may delay the delivery of your order!

 

destination

carrier

cost

delivery time

Portugal & spain

(orders < 25€)

Express

5,00€

24-48h

Portugal & spain

( orders > 25€)

Express

free shipping

24-48h

Portugal isles & spain

Express

15€

24-48h

Europe

Express

18€

up to 3 working days

Internacional

Express

30€

up to 5 working days

 

EXCHANGES AND RETURNS IN THE ONLINE STORE

RETURNS

You can return your order within 14 days from the date of receipt.

To make the return, you must send an email to our Customer Service to store@skulk.pt with the order number and specify what you want to return!

To comply with the return period, this notification must be sent before the end of the 14 days.

In case of return, only the value of the returned item is refunded.

The refund will be made using the same payment method, unless there is an additional charge.

The products have to be sent to our facilities.

Shipping is the responsibility of the customer’s customer and must be made within 14 days after informing us of the refund decision.

 

EXCHANGES

If you wish to exchange one or more articles for another (s) of the same model, but for a different size or color on our website, you must inform us within 14 days, indicating the details of the new product indicating the order number, the article you want to exchange and the item you want to exchange for.

 

Return shipping address:

Pura Alternativa, Lda
Rua da Agra, nº199
4750-726
Tamel S. Veríssimo
Barcelos, Portugal

 

RETURN ACCEPTANCE CONDITIONS

The product must be returned in the same condition in which it was received, without damage, without marks of use and with a label!

 

Damaged products will not be accepted due to inadvertent use.

 

The product must be returned in the same condition it was received, in original packaging and with the contents intact (Stickers or other elements that were originally contained in the packaging).

 

SKULK reserves the right to reject any returns that do not meet the above requirements.

Once a return is rejected and the customer is notified, the customer has 30 working days to collect the order from our premises.

 

SKULK may withhold the refund until we receive the products, or until proof of their return is presented.

Updated  20th January 2021.

[]
×